With so many pillows made specifically for side sleepers, back sleepers and such, how can the Parallel Pillow be just right for everyone?
It comes down to our perfect pillow “recipe” based on more than 50 years and helping millions of people find their ideal fit. You start with just one choice based on the size you need for your bed: Low Profile or High Profile. High Profile is best for larger body frames and side sleepers, and Low Profile is usually optimum for front, back and other sleeper types. Our amazing BFF hybrid fill is adjustable, so you can remove or add fill as needed. (We ship extra fill for free!) And it's incredibly sculptable, meaning your Parallel Pillow is easy to shape and adjust right under your head and neck, which is the best way to support your position of the moment!
How does the Parallel Pillow’s ParaPur™ self-refreshing technology work?
Amazingly well! (A similar technology has been used in technical sports apparel, where manufacturers were a little unnerved to learn athletes stopped washing their clothing because it never smelled bad.) Our inner shell contains permanently embedded silver ions that naturally destroy 99.9% of microbes that cause odors, without nasty chemicals. Silver ions have a wide spectrum of biocidal activity against bacteria, fungi, and viruses, due to their high surface-to-volume ratio. Our pure silver ions are permanently bonded to the four-way-stretch material of our inner shell to act as a protective barrier. It's also good to know pure silver is hypoallergenic and that people who think they have silver allergies in fact react to the nickel or copper commonly mixed with silver in jewelry.
Is the Parallel Pillow a cooling pillow?
Yes — but only when you need it to be. Our ParaTherm™ technology runs through the layers of the Parallel pillow to keep you at the perfect temperature, all night long and year-round. Our outer cover's TENCEL™ fibers have a temperature-neutral touch that is never too cool or too warm. It is treated with our plant-based Move+Cool treatment that maximizes the cover’s natural wicking, heat dissipation and evaporation qualities. And our hybrid inner fill is a blend of downy, hypoallergenic fibres and precision-cut gel visco foam enabling twice the airflow of conventional foam fills.
So the Parallel Pillow is much MORE than a cooling pillow. It's a complete thermal regulation system inside and out, designed to deliver unmatched comfort! Just right, all night.
What happens if I don’t like the Parallel Pillow?
We’re very sure you will: we designed and engineered the Parallel Pillow to be perfect for nearly every type of sleeper.
We guarantee your satisfaction. But if you’re not falling in love with your Parallel Pillow, just reach out via our contact form within 90 days of purchase, and we’ll help you return it, absolutely free. See our Returns & Refunds page for all the details.
How do I get extra fill?
We’ve included an extra bag of Blutech Fusion Fill (BFF) to use or keep on hand. Need even more? Just ask. We’ll send some over for free! Contact Us.
Does the Parallel Pillow have a warranty?
Yes, the Parallel Pillow is guaranteed to be free of manufacturing defects in materials and workmanship for up to 5 years. And we guarantee you’ll love it, with a 90-day return window! See our Returns & Refunds page for all the details.
Where do you ship?
Right now we offer free shipping throughout the continental United States and flat rate $15 shipping to Hawaii and Alaska.
My pillow arrived damaged. What can I do?
It’s hard to damage a pillow in shipping, but all kinds of things happen. Reach out to our Customer Care team and we’ll make things right. You’ll be enjoying a fresh, new Parallel Pillow in no time! See our Returns & Refunds page for full details.
Is the Parallel Pillow available on Amazon or in retail stores?
Right now, you can only buy our Parallel Pillow in one place — direct from the factory in Denver, Colorado here at ParallelSleep.com. Avoiding fat retail margins keeps a pillow of such amazing quality affordable, and still enables us to donate a pillow to someone in need for every Parallel Pillow Sold. Plus you get our top-notch service, fast free shipping and 90-day return window. What could be better?
How does your Buy One, We Give One model work? What do I have to do, and how do I know it’s happening?
There's no extra work for you! Having worked with charities and organizations for many years, our founders recognized that pillow inequity was a problem. And we saw how displaced children, grown-ups and seniors often cling to their pillow (if they have one) as a source of comfort. A pillow is something people take with them when they have nothing else. We believe everyone deserves a clean, supportive pillow, so we built our business model around a simple but unique plan to donate a new, quality pillow to a person in need for every Parallel Pillow sold. We’re a startup, and will report our progress to consumers as we go.
We’ve done our homework and are building partnerships with organizations like The Salvation Army who have the people and reach to distribute donation pillows for the most effective reach nationwide. Our first donations are underway ... check out our How We Give page and follow us on social media to see it happen!
Are your donation pillows the actual Parallel Pillow?
We very thoughtfully developed a unique pillow to donate to people in need, in considering their challenges and the varying housing situations many will face. Our donation pillows are of amazing quality, with a hybrid foam-fiber fill and ultrasoft cover. In fact, in development we doubled our initial donation pillow budget to create a soft, supportive, sculptable and long-lasting pillow that doesn’t go flat. We believe anyone would be delighted to sleep on one — and proud to share one!